🔒 Privacy Policy

At Khilta (operated by Geeta Joshi, Proprietor, Darshani, Garud, Distt-Bageshwar, Uttarakhand 263641, India), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit khilta.com or purchase our learning resources.

1. Information We Collect

We collect only the information necessary to process your orders and provide our services:

• Contact information: Name, email address, and phone number (when you make a purchase or contact us)
• Payment information: Processed securely through our payment partner (Gumroad). We never see or store your card details.
• Usage data: Pages visited, time spent, referral source (e.g., which Instagram post brought you here), and approximate location (country-level only)
• Communication data: Messages you send us via email or social media

2. How We Use Your Information

• To process and deliver your orders (digital learning activities)
• To send you the product download links and order confirmations
• To respond to your questions and provide customer support
• To understand which products and content are popular (so we can create more of what you love)
• To send occasional updates about new products (only if you've opted in)

3. Third-Party Services We Use

We use trusted third-party services to run our business. Each has its own privacy practices:

• Gumroad — Payment processing and digital delivery. Their Privacy Policy
• Google Workspace — Email communication (support@khilta.com)
• Cloudflare — Website hosting, security, and performance
• Instagram / Meta — Our social media presence

4. Cookies and Tracking Technologies

We use minimal cookies and tracking technologies:

• Essential cookies: Required for the website to function properly
• Analytics: To understand website traffic and improve our content (country-level data only)

When we begin running advertising campaigns, we may use additional cookies for conversion tracking. We will update this policy and add a consent banner before doing so.

5. Data Retention

We retain your information only as long as necessary:

• Order records: Up to 7 years (as required by Indian tax law)
• Email communications: 2 years
• Marketing data: Until you unsubscribe

6. Your Rights

Under the Digital Personal Data Protection (DPDP) Act, 2023, you have the right to:

• Access — Request a copy of the personal data we hold about you
• Correct — Ask us to fix any inaccurate information
• Delete — Request that we erase your personal data
• Opt-out — Unsubscribe from marketing emails at any time
• Withdraw consent — Withdraw any previously given consent for data processing

To exercise any of these rights, simply email us at support@khilta.com.

7. Data Security

We take reasonable measures to protect your information, including:

• SSL/HTTPS encryption on all pages (via Cloudflare)
• No storage of sensitive payment data on our servers
• Limited access to customer data (only the business owner)

8. Children's Privacy

Our products are created for children ages 2–8, but our website and services are intended for parents, teachers, and caregivers — not children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us immediately at support@khilta.com and we will delete it.

9. Grievance Officer

In accordance with applicable regulations, Khilta has appointed a Grievance Officer:

• Name: Geeta Joshi
• Email: grievance@khilta.com
• Phone: +91 9760563784

Complaints are acknowledged within 48 hours and resolved within one month.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us